1wine's Privacy Policy
& Data Protection Commitment

When opening an account and using services on the 1wine platform, we may collect the following types of information:

• Identity Information: Full name, date of birth, national ID or passport number (for identity verification).
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: Details of the payment methods you use (bKash, Nagad, Rocket, or related bank account information). We do not store full card numbers or PINs.
• Transaction Information: Deposit and withdrawal history, betting records, and account activity details.
• Technical Information: IP address, browser type and version, operating system, device ID, and cookie data.
• Usage Information: Which pages you visited, how long you stayed, which games you played, and so on.

We collect information in the following ways:

• Information You Provide Directly: Details you voluntarily submit during account registration, deposit or withdrawal processes, support contact, and identity verification.
• Automatically Collected Information: Technical and behavioral data collected through cookies, log files, and tracking technologies while you use the website.
• From Third Parties: Confirmation data received from identity verification service providers and payment processors.

1wine uses collected information only for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To carry out betting, gaming, deposit, and withdrawal processes smoothly.
• Identity Verification & Fraud Prevention: To ensure account security and detect unauthorized activity.
• Customer Support: To respond to your questions, complaints, and assistance requests.
• Responsible Gaming: To monitor gaming behavior, identify potentially risky patterns, and intervene when necessary.
• Legal Compliance: To comply with applicable laws and regulations.
• Platform Improvement: To analyze usage patterns in order to improve service quality and add new features.
• Communications: To send important service-related notifications, policy updates, and security alerts.

The 1wine website uses cookies. Cookies are small text files stored in your browser that help improve the website's functionality.

Types of cookies we use:

• Essential Cookies: Required for login sessions, security verification, and core website functions. These cannot be disabled.
• Functional Cookies: Used to remember language preferences, session information, and user experience settings.
• Analytics Cookies: Used to understand website traffic and usage patterns — this information is used in fully anonymized form.

You can manage cookies through your browser settings. However, disabling all cookies may cause some website features to not work properly.

In the following limited circumstances, certain information may be shared with trusted partners:

• Payment Service Providers: The minimum necessary information is shared with approved payment processors such as bKash, Nagad, Rocket, and banks to complete transactions.
• Identity Verification Services: Shared with approved KYC (Know Your Customer) providers to confirm account authenticity and prevent fraud.
• Game Providers: Minimum necessary technical information is shared with game studios such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe to execute gameplay.
• Legal Obligations: To comply with court orders, lawful requests from investigative authorities, or applicable legal requirements.
• Business Transfers: In the event of a merger or acquisition, the receiving party will also be required to ensure equivalent protections under this policy.

All third parties operate under strict confidentiality agreements and may only use the information received for the specified purpose.

1wine applies industry-leading technical and organizational security measures to protect your information:

• SSL/TLS Encryption: All data transmission between the website and servers is protected by SSL encryption, so no third party can read your information.
• Database Encryption: Sensitive information is stored on servers in encrypted form.
• Access Controls: Only authorized personnel can view user information on a need-to-know basis. All access is logged.
• Regular Security Audits: Regular security assessments are conducted to identify and address system vulnerabilities.
• Two-Factor Authentication (2FA): An option to add an extra layer of security to your account.
• Fraud Detection System: Unusual activity is automatically flagged, and accounts are secured in suspicious cases.

However, no data transmission over the internet can be guaranteed to be completely secure. We take every possible precaution, but providing information is done at the user's own risk.

1wine retains your information only for as long as it is necessary or legally required:

• Active Account Data: For as long as the account remains active and for the period required to meet legal obligations thereafter.
• Financial Transaction Records: Retained for the period required for financial auditing and legal purposes.
• Identity Verification Data: For the period specified under applicable regulations.
• Customer Support Communications: For a reasonable period for quality control and dispute resolution.
• Deletion Requests: Information that falls outside legal obligations will be deleted upon request, subject to verification.

As a user of the 1wine platform, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right of Rectification: The right to request correction if your information is inaccurate or incomplete.
• Right of Erasure: The right to request deletion of your information within the limits of legal obligations.
• Right to Restrict Processing: The right to request that the use of your information be limited in certain circumstances.
• Right to Object: The right to object to the use of your information for marketing purposes.
• Right to Data Portability: The right to receive your data in a structured format.

To exercise these rights, please contact us. We are committed to responding appropriately to all lawful requests.

Age is verified at the time of account registration. If we become aware that a person under 21 has fraudulently opened an account, that account will be closed immediately and all collected information will be deleted.

Parents or legal guardians who suspect that their child or dependent is using 1wine are requested to contact us immediately.

1wine reserves the right to periodically review and update this privacy policy. For any significant changes, we will notify you in the following ways:

• By visibly updating this page on the website.
• By sending a notification to your registered email address for important changes.
• By clearly stating the date on which the changes take effect.

Continued use of the site after any changes will be taken as your agreement to the updated policy. We therefore encourage you to visit this page regularly.

For any questions or concerns about this privacy policy, or to submit a request to exercise your rights, please contact the 1wine support team:

• Email: [email protected]
• 24/7 Live Chat Support: via the live chat option on the website
• Support languages: Bengali & English

We review all privacy-related requests as quickly and carefully as possible.