Responsible Gambling —
Your Protection Is Our Commitment
1wine believes that online entertainment should be enjoyable, not a cause of addiction. We place the highest importance on your health and financial safety.
Why Responsible Gambling Matters
Online casino and betting is a form of entertainment. At 1wine, we always want our users to have a fun and controlled experience. However, if gambling starts going beyond the boundaries of entertainment and begins to affect other areas of life negatively, it can become a problem.
We believe every player has the right to set their own limits. That is why 1wine gives you a range of tools and features — such as deposit limits, account time-outs for a set period, and self-exclusion options. This page will give you full information about all those features and how to stay aware.
Before you play, ask yourself: Am I playing for entertainment, or to recover losses? Am I staying within my set budget? Am I playing with money set aside for essential expenses? If the answers to these questions are not positive, our support team is always here for you.
Remember: Gambling carries financial risk. It should never be considered a source of income. 1wine is an entertainment platform for those aged 21 and above only.
Our Protection Features
Set Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately, and increasing it requires a 24-hour waiting period.
Time-Out
If you feel you need a break, you can temporarily suspend your account for anywhere from 24 hours to 6 weeks. During this period no login or betting will be possible.
Self-Exclusion
Choose the self-exclusion option for longer-term protection. Once activated, your account cannot be reopened before the specified period ends. The support team will assist you through this process.
Session Time Limits
Set a maximum duration for each gaming session. When the set time is up, the system will automatically notify you and help you log out if needed.
Review Your Play History
View your complete betting and transaction history from the account panel. Analyse your own playing patterns and make decisions accordingly.
24/7 Support
Contact 1wine support any time of day or night via live chat or email. Speak in Bengali — we are always ready.
Warning Signs of Problem Gambling
If any one or more of the following signs appear in you or someone you know, it is important to take notice and seek help.
- Feeling a repeated urge to bet more and more money to recover losses.
- Hiding your gambling from family or friends, or lying about it.
- Gambling with money set aside for essential expenses (rent, food, bills).
- Being unable to stop gambling, failing to control yourself despite repeated attempts.
- Feeling restless, irritable, or stressed when unable to gamble.
- Gambling having a negative impact on your work, studies, or family relationships.
- Taking out loans or borrowing money from others in the hope of winning back losses.
If any of the signs above apply to you — do not panic. 1wine's support team is ready to help you without judgment and with full confidentiality. Contact us via live chat or email us at [email protected].
How to Use the Tools
Account Lock
You can instantly lock your account at any time from account settings. No transactions or betting will be possible while the lock is in place.
Set a Loss Limit
Set a limit on how much you can lose over a specific period of time. When the limit is reached, the system will automatically stop you.
Extended Break
Activate self-exclusion for a long period, starting from a minimum of 6 weeks. During this time no promotional messages will be sent to you either.
Talk to Support
If you are unsure how to activate any tool, let the support team know. They will guide you through it step by step.
Responsible Gambling Tips
Keep these tips in mind for a healthy and enjoyable experience at 1wine:
Set a fixed budget before you play and do not exceed it.
Remember — the purpose of playing is entertainment, not a guaranteed way to earn money.
Avoid playing when you are angry, sad, or under mental stress.
Take regular breaks — avoid playing for long stretches at a time.
If you lose, do not place bigger bets trying to win it back.
Only play with what is left over after covering your essential expenses.
Need Help?
Problem gambling is a real challenge and there is nothing to be ashamed of. 1wine's support team is ready to help you with complete confidentiality.
Live Chat
Talk directly to one of our support agents in Bengali at any time of day. You will receive fast and personalised assistance.
Email Support
Email us to discuss matters in detail. Our address: [email protected]
Privacy Guaranteed
All communication between us and you is completely confidential. No information will be shared with any third party.
Age Verification Policy
1wine is strictly a 21+ platform. Age is verified at the time of registration and valid identification must be submitted before an account can be activated. Any account belonging to a person under 21 will be closed immediately and all winnings will be considered void.
If there are minors in your household, remember to log out from your computer or device. Parents and guardians are advised to use parental control software on all devices and browsers.
Enjoy 1wine Responsibly
Enjoy cricket betting, slot games, or live casino at 1wine while keeping it within the bounds of entertainment. Visit our FAQ page for help or more information.